Refund Policy for Managed Services
Prorated Refunds for Monthly Services:
We strive to offer the highest quality of service to our clients. If you are not fully satisfied with our managed services, we provide prorated refunds for any unused time within your monthly service period. This means that if you choose to discontinue our services partway through the month, you will only be charged for the time used, and the remaining portion will be refunded to you.
Refunds for Completed Services:
We understand that unique situations may arise where you might seek a refund for services that have already been completed and delivered. Although our general policy is to not offer refunds for such services, we consider refund requests on a case-by-case basis. If you believe your situation warrants a refund, please contact us with a detailed explanation of your circumstances. We will review your request and work with you to find a fair and satisfactory resolution.
Requesting a Refund:
To request a refund, please contact our customer service team at support@saltbound.com with the following information:
- Your name and contact details.
- A description of the service you are requesting a refund for.
- The date the service was purchased and the date of cancellation.
- A brief explanation of why you are requesting a refund.
We will process your refund request promptly upon receipt and will notify you of the outcome. Please note that refund processing times may vary depending on your payment method and financial institution.
If you would rather contact us via phone our contact information is included on your invoice.
We value your business and feedback. If you have any questions or concerns about our refund policy, please do not hesitate to reach out to us.